What is the role of AI chatbots in the banking industry?
AI chatbots in banking automate routine customer interactions such as balance checks, transaction history, and query resolutions. They offer 24/7 support, reduce wait times, and improve user experience while lowering operational costs.
Banking chatbots provide instant responses, personalized recommendations, and consistent service across channels. They reduce the need for human agents for basic queries, allowing staff to focus on complex customer needs.